Frequently Asked Questions

Repair & Service FAQs

How do I check the status of my repair job?

Once the job arrives at Injectronics you will received an email notification that the parts have arrived and been booked in ready for a technician to assess your job. Once the job has been completed another notification with your postage tracking information will be email to you provided you have selected the preauthorised repair checkbox when requesting a repair.

How long does a typical repair take?

Most repairs are turned around in 48 hours once the job arrives at Injectronics, where a unit is not repairable and a replacement or replacement parts need to be ordered an Injectronics team member will reach out and inform you of the delay and expected revised ETA of your job.

Can I get a quote before sending in my item?

Recommended retail pricing is visible on our website, if you have a trade account complete the log in steps to view your trade pricing.

Do you repair [specific brand/model]?

Injectronics offers a comprehensive range of repair services across a wide variety of manufacturers, covering light and heavy vehicles, as well as industrial and agricultural machinery.

If your specific vehicle or equipment is not listed, we encourage you to contact our Technical Services Team on 1300 30 80 60 for further assistance.

What happens if my item can’t be repaired?

Where new units are available, we will prioritise supplying a brand-new replacement. If a new unit is not available, Injectronics will provide a fully refurbished replacement unit. Both new and refurbished units are covered by a 12-month warranty against defects.

Sales & Product FAQs

What’s the difference between RRP and Trade Price?

The Recommended Retail Price (RRP) is the suggested selling price of a product as set by the manufacturer or distributor. It serves as a guideline for retail outlets and reflects the typical market value for end consumers. Trade Pricing, on the other hand, is a discounted rate offered to industry professionals, or businesses who provide a valid and active ABN (Australia) or NZBN (New Zealand).

Can I buy parts without creating an account?

No, our Change Over products are for customers who have an active account with Injectronics. 

Do you sell refurbished or new parts?

Where new units are available, we will prioritise supplying a brand-new replacement. If a new unit is not available, Injectronics will provide a fully refurbished replacement unit. Both new and refurbished units are covered by a 12-month warranty against defects.

How do I apply for a trade account?

Registering for a Trade Account with Injectronics

1.       To apply for a trade account, follow these steps:

2.       Visit injectronics.com.au

3.       Click on Login/Register at the top right of the homepage.

4.       Select “Register for a Trade Account.”

5.       Complete the registration form with your business details.

6.       Ensure you provide a valid and active ABN (Australia) or NZBN (New Zealand).

7.       Submit the form and await confirmation.

8.      Once approved, you’ll be able to log in and access trade pricing, order tracking, and other account features.

Is GST included in the listed prices?

No - All prices listed on our website exclude GST and Freight Charges.

Shipping & Returns FAQs

Do you ship internationally?

Yes.  Carrier costs and regional import taxes may apply.

How much is shipping and how long does it take?

As cost and timeframes vary depending on the carrier chosen this will be quoted at the time of dispatch.

Can I return a part if it doesn’t fit or work?

Injectronics is here to assist if the part does not fit or is faulty, refer to the warranty policy.

Customer Support FAQs

Can I speak to a technician directly?

Yes, Injectronics has a dedicated Technical Services Team available to assist with your enquiry. To ensure we can provide prompt and accurate support, please have the following information ready when contacting us:

    • Your Job Reference Number
    • Vehicle VIN or Registration Number
    • The Part Number of the component in question

This information helps our technicians quickly access relevant details and provide informed assistance regarding your returned product or technical concern.

Why haven’t I received an update on my job?

Injectronics is committed to keeping you informed throughout the diagnostic and repair process. You will receive notifications from the time your job is received and booked in, through to when the unit is ready for dispatch.

If you require an update at any stage, please don’t hesitate to contact our team on 1300 30 80 60. To assist us in locating your job quickly, please have your online booking reference number ready.